Overview

This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a booking through pracchi.in (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically gather certain data about your device, such as your web browser, IP address, time zone, and details about cookies installed on your device. Additionally, as you navigate through the Site, we collect information on individual pages or services you view, the websites or search terms that referred you to the Site, and how you interact with the Site. We refer to this automatically collected data as “Device Information.”

Device Information Collection Methods:

• Cookies: Small data files placed on your device to gather browsing patterns and may contain an anonymous unique identifier.
• Log Files: These track actions on the Site and collect data such as IP address, browser type, Internet Service Provider, referring/exit pages, and date/time stamps.
• Web Beacons, Tags, and Pixels: These are electronic files used to record information about your browsing behavior on the Site.

In addition, if you make a booking or attempt to make a booking through the Site, we collect certain information, including your name, billing address, payment details, email address, and phone number. We refer to this as “Order Information.”

When discussing “Personal Information” in this policy, it refers to both Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Booking Information collected to:

• Fulfil session bookings, including processing payments, confirming your booking, and providing any necessary details for your session.
• Communicate with you regarding your session.
• Provide you with information or promotional content related to our services when aligned with your preferences.

Device Information helps us monitor for potential risks and fraud, optimise the Site, and analyse trends on how customers interact with it, thereby improving our services.

SHARING YOUR PERSONAL INFORMATION

We may share your Personal Information with third parties to help us use your information as described above. For instance:

• Payment Processors: We use secure third-party payment processors to handle payment transactions. These companies comply with stringent security standards.
• Google Analytics: We utilise Google Analytics to understand how clients use our Site. You can read more about how Google handles your information here and opt-out of Google Analytics here.

We may also share your Personal Information to comply with applicable laws and regulations, respond to lawful requests for information, or protect our rights.

SESSION BOOKINGS

By booking a session through the Site, you agree to receive session confirmations and updates. Your contact information will be used strictly for session-related communication. You may also receive follow-up emails or messages on Whatsapp directly related to your session, ensuring you have the best experience.

• Privacy: Your contact information will not be shared, sold, or used beyond the intended purpose of session bookings.

BEHAVIORAL ADVERTISING

We use your Personal Information to offer you targeted advertisements or marketing communications we believe may interest you. For more information on targeted advertising, visit Network Advertising Initiative’s educational page.

You can opt out of targeted advertising through the following:

• Facebook: Facebook Ad Preferences
• Google: Google Ad Settings

Additionally, you can use the Digital Advertising Alliance’s opt-out portal here: DAA Opt-out.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we receive a Do Not Track signal from your browser.

YOUR RIGHTS

Regardless of your location, you have the right to access, correct, update, or delete the personal information we hold about you. If you wish to exercise these rights, please contact us via our official email.

For international clients, including those from the European Union, please note that your information may be processed to fulfill contracts (such as session bookings) and may be transferred outside of your home country, including to Canada and the United States.

For clients in India, we adhere to the applicable data protection laws to safeguard your personal information and uphold your rights regarding access, modification, and deletion.

DATA RETENTION

When you book a session through the Site, we retain your Booking Information for our records unless you request its deletion.

MINORS

The Site is not intended for individuals under the age of 14.

CHANGES

We may update this privacy policy from time to time to reflect changes in our practices, operations, or for legal reasons.

CONTACT US

For more details on our privacy practices, if you have questions, or if you’d like to make any queries, contact us via email at hello@pracchi.in